Customer care

Delivery in Italy

K-DELIVERY

We will deliver directly to your home with our refrigerated van to guarantee the freshness of the products within a distance of 50 Km from our warehouse.

The cost of K-DELIVERY  will be based on the postcode of your city.
  • Zone A up to € 50 of purchase: € 5; over for free
  • Zone B up to € 70 purchase: € 7; over for free
  • Zone C up to € 90 purchase: € 8.9; over for free

OTHER CARRIERS

We will  select our partners for shipments to the rest of Italy according to the product you have chosen.

Delivery is carried out directly to the address you wrote (shipments to post office boxes and / or shipments without storage are not possible).

The orders will be processed and shipped within 24 hours from your transaction of the purchase process (which includes receipt of payment in case of bank transfer), except for the lack of stock of the items ordered.

Orders received after 2.00 pm will be processed by the following day. Our shipping partner will deliver your order within 72 hours. The waiting times are extended by 1 or 2 days if the delivery takes place in disadvantaged areas or on the islands.

Shipping cost:

  • Up to € 99 purchase: € 9.90
  • Over 99 € of purchase: free
 

Delivery in Europe

We will select our partners for shipments around Europe according to the product you have chosen.

Delivery will be carried out directly to the address you wrote (shipments to post office boxes and / or shipments without storage are not possible).

The orders will be shipped within 24 hours from the time of your purchase (which includes receipt of payment in case of bank transfer), except for the lack of stock of the items ordered. Orders received after 2.00 pm will be processed by the following day.

Our shipping partner will deliver your goods within 4 working days. The waiting times are extended by 1 or 2 days if the delivery takes place in disadvantaged areas or on the islands.

Shipping cost is € 25.00

Deliveries outside Europe


We will select our partners for Extracee shipment according to the product you have chosen.

Delivery is carried out directly to the address indicated by you (shipments to post office boxes and / or shipments without storage are not possible).

Orders are normally processed and shipped within 24 hours from the time of completion of the purchase process (which includes receipt of payment in case of bank transfer), except for the lack of stock of the items ordered. Orders received after 2.00 pm are processed the following day.

For the sale of spirits, the Extracee areas covered by our service are:
Norway
Swiss
Iceland
England
Canada
Hong Kong
Israel
South Corea
Singapore
Japan
New Zeland
South Africa
Australia
Taiwan

Variable shipping cost based on the products of interest
Send an email with your request to servizioclienti@kuccagnamarket.it or write us on Whatsapp at +39 0373 380533


Kuccagna s.r.l will do everything possible to deliver your order within the terms indicated.

The consumer is invited to contact servizioclienti@kuccagnamarket.it in case of delivery delay to report any disservice detected.