Customer care

Purchases made on Kuccagna Market are safe and guaranteed and you can choose between the different payment methods, all safe and certified, the one that is most convenient for you. We hope in this way to make your shopping even easier.

Secure Payment System SSL

To safeguard your privacy and security, when you pay by credit card, a secure payment system is used, with SSL encryption both on our online store and on the payment manager's server.

Your credit card details are transmitted, via a secure connection in SSL (Secure Socket Layer) encryption, directly to the Bank and to the payment system, for authorization and debit.

This means that we are not able, at any time during the purchase process and under no circumstances, to know personal information relating to the cardholder and card number. We will only receive the authorization provided by the payment system operator. This procedure is absolutely safe and fully guarantees both the buyer and the seller. The SSL encryption system ensures that no one can in any way read the information sent over the Internet.

Payment by credit card or prepaid card

Select the payment option Payment cards

We accept VISA, Mastercard, Maestro, MasterPass and the Nexi Pay payment system. Payment is made through the secure server of our partner Nexi. The card details will not be known to us as they will be provided exclusively to the bank.

In cases of purchase by credit card, the Bank will only authorize the debit of the amount relating to the purchase made. If you change your mind and decide to cancel the order or in any other case of termination of the contract, we will ask the Bank to cancel the transaction and you will be refunded the committed amount. The timing of release and re-credit of the sums paid depend exclusively on the banking system and the customer's credit card manager and can reach their expected expiry date (24th day from the date of authorization).

Once the transaction has been canceled, we cannot under any circumstances be held responsible for delays and / or damages caused by the banking system. In order to protect the purchase, we may, in particular cases, request additional information or send copies of documents proving ownership of the card used. In the event that you do not provide such information and / or copies, we reserve the right not to accept the conclusion of the contract. For this reason we cannot be held responsible for any fraudulent use of credit cards by third parties when paying for products purchased on our site.

Payment with PayPal

Select the payment option Pay with PayPal

PayPal is the fast, safe and easy to use payment system, which allows you to make purchases with maximum protection.

With PayPal your financial information remains protected. Credit card and bank account details are never shared with Kuccagna Market and you are fully protected from unauthorized payments made from your account. It's that simple! Additionally, with PayPal you can choose to pay for your purchases by credit card, bank account, PayPal Buyer Credit, or the balance available in your PayPal account.

The order will be successful only when you are redirected to the Kuccagna Market site after the transaction.

If you choose to use Paypal as a payment method, we inform you that it retains commissions on the total amount of your order, so in the case of a refund or cancellation of the order, the amount that will be charged to you will be the total amount minus Paypal commission fees.

Payment by bank transfer

Select the payment option Pay by bank transfer

If you decide to pay by bank transfer in advance, the order will be processed only after receiving confirmation of the credit from the bank. Payment must be made within 7 days from the date of the order, once this deadline has passed, the order will be automatically canceled.

Remember that the purpose of the bank transfer must necessarily include the order number, order date and name and surname of the customer.

At the time of the order you will receive an email containing the bank details to which the transfer should be made.

Attention: the availability of the products will be evaluated only at the time of accreditation, so it is possible that some products on the site at the time of the order are no longer available. In this case, you will be refunded the corresponding amount.

Once the transfer has been made, we recommend that you send a copy of the same by email to confirm the order and help us speed up the processing phase.