Customer care


This site is owned by Kuccagna Srl ("Kuccagna Market") - Via Guglielmo Marconi, 28 - 26020 Palazzo Pignano - Italy - VAT number  01687570190

Kuccagna Market has been created for the sale to private consumers and companies of food, wine and spirits in compliance with the Italian legislation governing distance sales contracts. 

The sale is governed by these SALE TERMS AND CONDITIONS and by the procedures indicated in detail in the various sections of this site under the respective headings PAYMENTS, DELIVERY and PRIVACY POLICY which are deemed an integral and substantive part of the sale contract. We would therefore invite the Customer, before submitting the order, to carefully read the sale conditions as identified above and the information contained therein, and to print or save the same on another permanent support accessible to him/her. 

Any amendments or new sale conditions will be notified promptly to the customer and will take effect from the time of publication on the website, being applied only to sales concluded following the publication of the same. 

The submission of the order by the Customer is deemed valid as acceptance of the sale conditions in force at that time. 

Purchasing on Kuccagna Market is extremely easy:

  • simply select the desired products and put them into the shopping basket
  • proceed to the checkout to pay
  • enter your details 
  • confirm the order

Art. 1 – Conclusion of the contract

The order submitted to Kuccagna Market must be completed in full and must contain the elements necessary for the identification of the Customer and the products ordered, as well as details of the delivery address, on pain of invalidity. Kuccagna Market will send to the Customer an e-mail confirming receipt of the order and containing a reference to the applicable sales conditions.

Art. 2 – Availability and delivery

Kuccagna Market undertakes to accept orders within the limits of the stocks of goods available. In particular circumstances, the Kuccagna Market may not be in a position to ensure the availability of all the products on offer, and hence cannot be considered liable for the temporary unavailability of one or more products. 

The submission of the order by the Customer is deemed valid also as acceptance of a possible partial delivery, restricted to the products available among those that have been ordered, and also as a waiver of any claim for compensation and/or indemnity under such entitlement. Kuccagna Market undertakes, moreover, pursuant to the law, to inform the Customer promptly of the non-availability of the ordered product. 

If, despite the care we take to prevent this, upon payment confirmation the ordered product should prove to be temporarily unavailable, Kuccagna Market reserves the right to suggest an article of equivalent quality and price, without charging any additional costs to the customer. Where this is not possible, or if the Customer does not wish to accept a replacement, he or she may decide whether to wait for the product to be available again or to cancel the order, again without any additional costs. 

Instead, in the case of permanent non-availability, should it not be possible to supply an article of equivalent quality and price, the order will be automatically cancelled.

We would also remind you that with credit card payment the amount will actually be charged 7 days from receipt of the order. Consequently, in the event that an article is not available and it is not possible to make a replacement, the credit card will be charged only for the value of the goods actually available. 

Kuccagna Market delivers the product or products ordered by the Customer on the conditions specifically set out in this website under the heading DELIVERY. 

Art. 3 – Right to withdraw

Pursuant to art. 59 cod. of consumption, the right of withdrawal from the purchase contract is excluded for sealed products that have been opened by the customers after delivery and for those whose expiry is expected within the legal term of 14 days. from the delivery of the goods. Kuccagna srl recognizes the right of withdrawal to the consumer customer (natural person with purposes not related to their business or professional activity) for any reason, if exercised within 14 days. from delivery, granting the reimbursement of the price of the returned products, including delivery costs, while the cost of returning the goods will be charged to the customer. Kuccagna Srl may hold the refund until the product has been received.

Art. 4 – Return of damaged merchandise

In the event of delivery of an article that has been damaged in transit, the Customer does not suffer the consequences, since all the goods travel at our risk. In the event of merchandise that arrives damaged, therefore, we would kindly ask customers to help us to improve the service by accepting the packages conditionally, subject to checking.

Art. 5 – Prices and methods of payment

The prices indicated in the Kuccagna Market section are in Euro and are inclusive of VAT. Shipping costs are excluded. 

The prices applied are those indicated on the site at the time of order by the Customer. The prices of the individual products are subject to change, so that the prices indicated on the site at any time cancel and replace those previously indicated. The price of the purchased products together with the costs for delivery must be paid by the Customer at the time of the online order via credit card or wire transfer. The fiscal documentation will be issued by Kuccagna Market at the time of delivery.

Art. 6 – Guarantees and liability

Kuccagna Market, within the limits of availability as specified above, guarantees that the products delivered will be equivalent to those indicated and described on the website. Kuccagna Market guarantees compliance with all the regulations governing storage and conservation of the products up to the time of delivery to the address indicated in the order. The liability of the manufacturer holds for all the products sold. In the case of packaged products, the manufacturer is also liable for the truthfulness and completeness of the details provided on the packaging. The images present on the website are provided to facilitate the Customer’s recognition of the products; however these photos may not always accurately reflect the appearance of the product delivered, as a result of changes in the packaging made by the manufacturer.

Art. 7 – Disputes and applicable law

Any disputes that may arise regarding the application, performance and interpretation of the distance sales contracts are submitted to Italian jurisdiction, and the Court of Milano shall have competence. The distance sales contracts with Kuccagna Market are regulated by Italian law and for all that is not expressly specified the relevant legislation applies.

Art.8 - Complaints

Any complaints must be forwarded to the following e-mail address: